Minimizing Down Time

Call Center

Experienced engineers with comprehensive knowledge of FANUC products such as FA products, Lasers, Robots and Robomachines, quickly respond to customers' questions and requests for service.

Maintenance Parts Warehouse

FANUC's key service offices around the world have an abundant stock of parts.
The Parts Centers in the Hino Branch and Nagoya Service Center stock parts from those of old models up to the latest models, which are capable of being shipped 24 hours a day.
The Global Warehouses in both Parts Centers stores parts that are ready to be delivered worldwide, to contribute to minimizing downtime at our customers.

Preventive Maintenance

We recommend preventive maintenance to reduce unexpected failures and production downtime.
Preventive maintenance will discover defect points, malfanctions and take action before the failure that result to Machine can be used for a long and stable.
FANUC prepares preventive maintenance support such as periodic inspection, overhaul and PCBs wash-and-test.

Lifetime Maintenance

FANUC will keep on providing services as long as the customers to use FANU’s Products.
FANUC has the capability to perform over 16,000 types of repairs using more than 470 equipment. The number of repairs up till now exceeds 2.1 million. FANUC stores over 3 million repair parts consisting of 17,000 different types, including parts which are no longer manufactured.
Repair data is accumulated in a knowledge base and referenced by FANUC's repair departments worldwide to enhance their knowhow, as well as being fed back to product development departments.